Terms and Conditions
Product & Service Returns
Our terms and conditions are pretty simple: if you are not happy with a product or service you purchased, you may return it within 14 days after the date that you receive the product for a full refund, less shipping charges. Some products may have specific return terms, such as software being required to be returned unopened, please review the specific return information for each product we sell on it’s product detail page. Product returns require an RMA number prior to their return to us and all shipping charges back to TechRestore are the responsibility of the customer. To get an RMA number, please email [email protected] or call 1-888-64-RESTORE. Customers are required to pay for return shipping on all returns back to TechRestore. Once you have an RMA number, please ship your return to:
Attn: RMA #_________
4036 Taylorsville Rd.
Louisville, KY 40220
Once we receive your return, it typically takes 10-14 days to process any refunds.
Self-Installed Parts Return & Warranty Policy
Parts purchased for self-install are non-returnable and non-refundable. If you purchase a part that does not fix your problem, you may send your product in to us for a free diagnosis and we will provide you with a repair quote. Use our Self-Ship form to send your item in – please reference your original order number on your package. Self-Install parts include a 30-day warranty against defects. If your part fails within 30 days, simply ship the part back to us at the address above, referencing your original order number. The part will be tested and if found to be defective it will be replaced. If the part tests good, we will return it to you. Customers are required to pay for return shipping back to TechRestore.
Support & Warranty Claims
ALL TechRestore products and services include a 30-day warranty to a Lifetime. If a TechRestore warranty is designated on a product or service, all warranty claims and warranty service must be made directly to TechRestore. TechRestore does not pay for warranty service performed by third party companies. Check the product or service detail page for specific warranty information. Repair warranties cover functional defects, not accidental or physical damage. Cracked screens are not covered under warranty. Should you require customer service or technical support during the warranty period, please call 1-888-64-RESTORE, or email [email protected]. If a product is being returned during the 14 day return period, or a product needs to be returned for warranty service, please first contact our support department to receive an RMA number. TechRestore is not responsible for return shipping charges. Once you have the RMA number, please ship the product to:
TechRestore Warranty Service
Attn RMA #________________
4036 Taylorsville Rd.
Louisville, KY 40220
Once we receive your product, we will repair or replace it and return it to you via the same method you chose when placing your original order. Warranty returns typically take 3-5 business days to process before shipping back to you.
Some products may be eligible for an extended warranty at the time of purchase. This warranty must be purchased prior to the product leaving TechRestore. Extended warranties cover malfunctioning hardware. Extended warranties do not cover software problems or accidental damage to products. Batteries are consumable items and as such, are not covered by any extended warranty program. Incoming shipping costs are the responsibility of the purchaser – TechRestore will cover the cost of return ground shipping back to the customer. Should your product fail during the extended warranty period, please contact [email protected] or call (502) 398-6456 to schedule service.
TechRestore Lifetime Guarantee
TechRestore believes in keeping it simple while also providing a retail experience beyond our customers’ expectation. Our Lifetime Guarantee on all mobile device repairs is a perfect example. What does it mean? Well, if the replacement part we install fails (excluding batteries, which are consumable but still carry a one year warranty), TechRestore will replace it for as long as you own the device (hence, “Lifetime”). This covers any manufacturer defect but is void if there is additional damage like liquid damage, drop damage, smashed by a car or an ex damage, etc. We stand behind our work and the parts we use; however, based on our experience and expertise, we do retain the right to review and resolve concerns on a case by case basis. That’s it! Simple!
In the rare event that a product arrives to you DOA (that’s bad), if you contact us within 3 days of receipt of the product, we will arrange for return shipping of the item back to us (that’s good) so we may facilitate a repair or replacement of the item.
Some products that we sell include a manufacturers warranty. These products technical support and warranty service are provided by the manufacturer, not by TechRestore. Please contact the manufacturer listed on the product box or on your invoice for support.
Touch ID & Face ID
Just like your fingerprint, the Touch ID and Face ID sensor and cables are unique to your device. If either of these sensors or cable assembly are damaged, it can be replaced, BUT the Touch ID / Face ID functionality will be lost for your device. Lost, as in gone forever. Your device will function and operate, but without the ID features. These can be damaged when your screen is broken and that damage can come to light when we take apart your device. Even if your Touch ID/Face ID is functioning now, it could have damage that is not found until your device is opened up. We want you to know that if you authorize us to repair your device, there is a chance, however slim that may be, that your ID functionality could be lost. Our success is based on the trust that our clients have in us. We would rather let you know about this issue up front vs. the alternative.
When you place an order or schedule a repair with TechRestore, you acknowledge agreement with these terms and conditions.
All Sales & Service Take Place in Kentucky
All sales and service orders take place in Kentucky, in the county of Jefferson. You agree that any dispute with TechRestore arising from a purchase or service performed by a TechRestore employee, contractor or third party hired by TechRestore shall be brought by the customer in the state or federal courts in the state of Kentucky, county of Jefferson. When placing an order or scheduling a service, you agree that the venue for any dispute is as listed above.
Errors and Omissions
While we make every attempt to insure that the information on our website and in our store is correct, we are human (just like you) and sometimes mistakes are made. We reserve the right to modify pricing, descriptions or any other details that may have been posted in error. Yes, this means that the MacBook Pro you found for $0.99 is not going to be shipped to you. 🙂
Since virtually all of the products we sell and service spend some time in transit with a courier or shipping company, insurance for these items is paramount in the event of damage or theft. You are responsible for providing insurance on any items you send to TechRestore for service on your own. We will provide insurance on return shipments as well as for boxes that we dispatch for pickup of your item and prepaid labels that we provide to you to send your item in. In the unlikely event that your product gets damaged or goes missing during transit, and it is covered by insurance provided by TechRestore, we will replace your item with a like product (as close as is available). TechRestore is not an insurance company, and since all insurance companies require receipts for payment, we must provide receipts to our insurance company in order to file a claim. In order for an insurance claim to be filed, you must provide us with a purchase receipt for your product. If no purchase receipt is provided, TechRestore’s liability is limited to $100.
Our Repair Turnaround Time We’re famous for our fast turnaround, which typically is just 24-hours once we receive your device. There are some cases that may take us more time, such as intermittent problems that are not easily identified, software corruption that may take additional time to transfer data or special order parts availability. In the case of data recovery, each case is different and requires us to analyze each drive failure individually to quote you a turnaround time-frame. Should your service take longer than the time originally quoted, we will contact you with a status update so you know in advance about any delays.
Our Free Return Shipping Offer
On any approved repair, we’ll cover the cost for return ground (3-5 business day) shipping. Of course, you’re welcome to choose from a number of different shipping options ranging from the free return shipping all the way to door-to-door overnight pickup and return. Note that in the unlikely event that you decline to have your product repaired once it is received by us, there is a $10 shipping charge for iPod, iPhone and PSP products and a $20 shipping charge for laptops. Also note that if you select the “Send me a box” option for your repair and you do not send in your repair within 30-days, you will be billed $50 for overnight shipping + $15 for the cost of the box.
If you order a product from us valued at $100 or more, we can only ship it to the billing address on your credit card or a confirmed Paypal address.
The Bottom Line
We want you to be happy with your service or product purchase, really happy. If you’re not, please call us at 1-888-64-RESTORE or email [email protected] so we can work to resolve any situations that may not be to your satisfaction.