Start a Mail-In Repair
Secure Nationwide Shipping – Prepaid Shipping to Us + Free Return Shipping with Completed Repair
Sending us your device is as simple as 1, 2, 3…
Step: 1
Fill out a 2-minute form and print a prepaid shipping label.
Tell us a little about your device, then download and print your UPS shipping label.
Whether you’re located in Alaska, Florida, or anywhere in between, you can get your device serviced by real, friendly humans with our mail-in repair program!
Step: 2
Pack your device safely.
Make sure your device is powered off (if applicable), wrap it in plastic or bubble wrap and pack it in an appropriate sized box. Remember to include the charger! We recommend using the original shipping box from the manufacturer for the best fit. If you don’t have the right box for your device, the staff at your local UPS store can help.
It’s important that your device does not slide around inside the box. If it does, fill any loose space with extra bubble wrap or packing peanuts. Seal the box closed with packing tape and affix the prepaid label on top.
Step: 3
Send it to us for a free diagnosis!
Drop off your box at any UPS store (click here to find the closest one) or hand it to a UPS delivery driver. We’ll reach out within 1-2 business days of receiving your device with a complimentary diagnosis and quote.
If you choose to proceed with the repair, the shipping is on us! If not, the diagnosis is still free. We just ask that you cover the return cost of shipping for your device.