What does it mean for your technicians to be “Apple and Lenovo Certified”?
How much do you charge for diagnostics?
How long do diagnostics take?
How long will you have my computer?
How long does it take to fix my phone?
How long does it take to fix my iPad?
What brands of computers do you repair?
What types of Smartphones do you repair?
I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?
I have multiple issues with my smartphone, can I get a deal on multiple repairs?
Will a technician assist me personally for help with my device?
Can I trade in my device for cash?
If my device is broken and/or no longer works, will TechRestore purchase it from me for parts?
What is an Apple ID?
How do I know that my phone is connected to an Apple ID?
Do I have to make an appointment?
Mail in Repair Questions
What does free shipping mean?
Can I mail in any device for repair?
Do I have to include my passcode with my phone?
Do you need my SIM card?
What should I include when I am shipping my device to you?
Liquid Damage Service
What should I do if my device falls in water or another liquid?
My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?
How long do water damage repairs take to complete?
Glass & LCD Replacement Service
After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?
How do I know if I need the LCD repair or not?
How do you evaluate the device?
First, we ensure the device received matches the device selected during the trade in process. After verification we will assess the physical condition using our 35-point inspection process. This step is the longest as we ensure proper grade, no liquid damage, proper parts, no water damage etc. Lastly, we ensure all data has been securely erased and all personal information has been removed. After verification, we will send your payment via the method selected. If anything is discovered during the evaluation, we will offer an updated quote. If not approved, we are happy to ship your items back.