- Mon–Fri: 9 AM–6 PM | Sat: 10 AM–5 PM
- 4036 Taylorsville Road, Louisville, KY 40220
- support@techrestore.com
- (502) 398-6456
- Mon–Fri: 9 AM–6 PM | Sat: 10 AM–5 PM
- 4036 Taylorsville Road, Louisville, KY 40220
- support@techrestore.com
- (502) 398-6456
TechRestore Warranty
At TechRestore, we stand behind our work with industry-leading warranties to give you confidence in every repair. Whether you are replacing a screen, installing a new battery, or opting for advanced board-level repairs, our warranties ensure peace of mind. Below you will find a breakdown of our warranty policies, including coverage for different device types and service levels.
Lifetime
1 Year
Desktop and Laptop Repairs
90 Day
Apple and Lenovo Genuine Parts
6 Month
Board-Level Repairs
STANDARD COVERAGE
Warranty Coverage
Coverage varies by repair type and parts used. Find the warranty that applies to your repair below.
LENOVO AUTHORIZED SERVICE CENTER
Lenovo Genuine Parts and Authorized Warranty Repair
As a Lenovo Authorized Service Center, TechRestore performs eligible Lenovo warranty repairs using Genuine Lenovo replacement parts.
Lenovo In-Warranty Repairs
Repairs completed under Lenovo’s manufacturer warranty are covered for the remaining term of the original warranty or 90 days from the date of repair, whichever is longer.
Out-of-Warranty Repairs Using Genuine Lenovo Parts
Lenovo repairs completed outside the manufacturer warranty using Genuine Lenovo replacement parts are covered by a 90-day warranty on the repair and installed parts. Other Lenovo repairs are covered under the applicable TechRestore warranty listed on this page.
APPLE INDEPENDENT REPAIR PROVIDER
Apple Genuine Parts — 90-Day Warranty
As an Apple Independent Repair Provider (IRP), TechRestore sources Apple Genuine Parts directly from Apple. All repairs using Apple Genuine Parts are covered by Apple’s 90-day warranty, which ensures:
- The service will be performed in a competent and professional manner
- The parts used will be free from defects in materials and workmanship
For more details on Apple’s official warranty terms, please visit Apple’s Legal Warranty Page.
LIMITED LIFETIME
Limited Lifetime Warranty — TechRestore Certified Mobile Parts
For all TechRestore Certified part installations on cell phones and tablets — including iPhone, iPad, Samsung, and LG — TechRestore provides a Limited Lifetime Warranty against defects in materials and workmanship.
TechRestore Certified replacement parts are backed by our Limited Lifetime Warranty against defects in materials and workmanship.
1-YEAR COVERAGE
1-Year Desktop and Laptop Repair Warranty
Desktop and laptop repairs completed with TechRestore Certified Parts are backed by a 1-year warranty covering the repair and parts we replaced.
To make a warranty claim, customers must return the device to the original service location. Shipping or delivery costs are the customer’s responsibility.
1-YEAR COVERAGE
1-Year Battery Warranty
Batteries installed as part of TechRestore’s battery replacement service are covered by a full one-year warranty against applicable defects in materials and workmanship.
6-MONTH COVERAGE
6-Month Board-Level Repair Warranty
TechRestore provides a 6-month limited warranty on board-level repairs covering the specific repair performed and components replaced.
This warranty does not cover physical damage, liquid exposure, unauthorized modifications, misuse, or normal wear and tear. Customers must return the device to their original service location at their own expense for warranty claims.
EXTENDED PROTECTION
TechRestore Advanced Care (TRAC)
For added peace of mind, TechRestore offers TechRestore Advanced Care (TRAC), a protection plan that includes Accidental Damage from Handling (ADH) coverage. This insurance-based plan protects devices from:
- Drops
- Spills
- Accidental breakage under normal use
For full details, please refer to your specific TRAC contract or visit our TRAC Protection Page.
WARRANTY PROCESS
How to Make a Warranty Claim
If you experience an issue covered under warranty, follow these steps.
Contact TechRestore
Experiencing an issue? Contact us and we will guide you through the warranty claim process to get your device back in action.
Return Your Device
Devices must be returned to the original service location. Shipping costs are the customer’s responsibility.
Resolution
If eligible, TechRestore will either re-perform the repair, replace the defective part, or issue a refund based on the terms of the warranty.
Back Up Your Data Before Service.
Back up important files whenever possible before submitting a device for repair. Device failures and some repair procedures may affect stored data, and data preservation cannot be guaranteed.
For questions or to initiate a warranty claim, contact us at (502) 398-6456 (Local) or (888) 64-RESTORE (Toll-Free) or visit your nearest TechRestore service location.
Loved by Louisville Local Customers.
We cover defects in our repair work and replaced parts or components. Desktop and laptop repairs have a 1-year warranty; board-level repairs 6 months, eligible TechRestore Certified mobile parts have a Limited Lifetime Warranty; Apple Genuine Parts repairs have a 90-day Apple warranty; and replacement batteries have a 1-year warranty.
Our repair warranty does not cover accidental or physical damage, such as cracked screens, drops, liquid damage, misuse, unauthorized modifications, or normal wear and tear. It also does not cover lost data, software, personal files, or other indirect losses.
New damage after a repair is generally not covered by our standard warranty, including drops, cracks, liquid, or misuse. If you have TRAC, certain accidental damage may be covered under your protection plan.
No. Liquid damage is not covered by our standard repair warranty. If your device is exposed to liquid after the repair, the existing warranty may be void because liquid can affect internal components and cause additional problems.
Our warranty does not cover work performed by another repair provider. If someone else opens, modifies, or repairs your device after we service it, the warranty may no longer apply.
Our warranty covers the repair we performed and the parts involved in that repair. If your device develops a separate or unrelated problem, it may not be covered under the original warranty and may require a new diagnosis.
Yes. Warranty service needs to be handled through us and, where applicable, the original service location. If you cannot visit us, contact our team first for instructions before shipping your device.
If we determine that your issue qualifies for warranty coverage, we may redo the repair, repair or replace the defective part, or refund the applicable service cost, depending on the warranty terms for your repair.
No automatic warranty restart is specified in our current public warranty terms. Your original warranty period continues according to the coverage that applied to your repair unless we provide different terms for your specific service.
Yes. Manufacturer warranties follow the manufacturer’s own terms and coverage rules. When we are an authorized service provider for a manufacturer, we can handle eligible warranty repairs according to that manufacturer’s requirements.
If your Lenovo is still under its manufacturer warranty, we can handle eligible Lenovo warranty repairs through our authorized service process.
The customer is responsible for the shipping or delivery costs when returning a device to us for a warranty claim. Our warranty page specifically states that customers must return the device to the original service location at their own expense.
FREQUENTLY ASKED QUESTIONS
Warranty FAQ
Everything you need to know about TechRestore’s repair warranties in one place.
GET IN TOUCH
Still Have a Warranty Question?
Have a question about your warranty or an issue with a previous repair? Hit the chat button in the bottom right to talk with us now, or fill out the form below and our team will follow up.