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Mail-In Repair Made Simple
When visiting a repair shop isn’t convenient, TechRestore makes mail-in repair easy, transparent, and reliable. Headquartered in Louisville, Kentucky, TechRestore offers mail-in repair services nationwide. Complete the form below to receive a free UPS Ground shipping label, ship your device to us, and get a free diagnostic so you know exactly what you’re dealing with.
Why Use TechRestore Mail-In Repair?
Mail-in repair is ideal when you’re short on time, outside our local area, or want a professional evaluation without the in-store trip. What makes TechRestore different is the caliber of the bench. Our technicians are backed by recognized programs and standards, including Apple and Samsung certification, WISE Certification, and Lenovo Authorized Service—the same level of discipline trusted by schools and organizations nationwide.
With TechRestore, you get:
- Free UPS Ground shipping label
- Free, no-obligation diagnostics
- Clear repair options and pricing before any work begins
- Repairs only proceed with your approval
How Mail-In Repair Works
Submit the form
Complete the form below to generate your free UPS Ground shipping label. No payment required to get started.
Pack & ship your device
Securely package your device and drop it off at any UPS location, or schedule a pickup at your convenience. Once it’s on the move, we’ll take it from there.
Free diagnostics
When your device arrives, our certified technicians perform a full diagnostic at no cost, following manufacturer-aligned standards.
Review your options
We’ll reach out with a clear explanation of the issue, repair options, pricing, and expected turnaround time.
You decide
Approve the repair or have the device returned. Nothing moves forward without your approval.
Devices Commonly Sent In for Mail-In Repair
Mail-in repair works best for devices that ship safely and efficiently, including:
Laptops
Windows laptops from major manufacturers, including Dell, HP, Lenovo, ASUS, Acer, Samsung, and others
Apple laptops, including MacBook, MacBook Air, and MacBook Pro
Microsoft Surface Laptop and Surface Pro devices
All smartphones, including iPhone, Samsung, Motorola (MOTO), and other major Android manufacturers
iPad, Samsung Galaxy Tab, Lenovo tablets, Microsoft Surface devices, and other modern tablets
If you’re unsure whether your device is a good candidate for mail-in repair, submit the form and our team will help guide you.
Ready to Get Started?
Complete the form below to receive your free UPS Ground shipping label and start your mail-in repair with confidence.
Frequently Asked Questions
Proper packing helps ensure your device arrives safely. Before shipping, please:
- Power the device completely off
- Remove cases, accessories, chargers, and SIM cards
- Only include a power supply if the issue is related to power or charging
- Wrap the device securely in bubble wrap or protective foam
- Place it in a sturdy box with padding on all sides to prevent movement
- Seal the box securely before shipping
- For your records, we recommend taking a quick photo of the device before packaging.
No. Diagnostics are provided at no cost. We’ll always review findings and pricing with you before any repair is approved.
Once diagnostics are finished, we’ll contact you with:
- A clear explanation of the issue
- Available repair options and pricing
- Expected turnaround time
- No repairs begin without your approval.
Once your device arrives, diagnostics are typically completed within 24–48 hours.
After approval, many repairs are completed in just a few days. Repairs requiring parts are typically completed within 5–7 business days, depending on availability and shipping time.
Expedited diagnostics are available through our Hot Bench option for a $50 fee, which moves your device to the front of the diagnostic queue.
If you choose not to move forward with the repair, you have two options:
- We can recycle the device responsibly at no charge
- Or, we can return the device to you for a flat $25 return shipping fee
- Inbound shipping and diagnostics are provided at no cost. Return shipping is only required if you would like the device sent back to you.
Before You Ship Your Device
To allow for full and thorough diagnostics, please remove any passwords or security features that would prevent access to the device.
For best results, please:
Remove device passcodes, PINs, and login passwords
Disable biometric security such as Face ID, fingerprint, or facial recognition
Turn off full-disk encryption or device protection features, such as Apple FileVault or Microsoft BitLocker
Remove or disable any device management, security policies, or restrictions that limit access
If you’re unable or prefer not to remove a password or security feature, please include the required information with your shipment or contact us before sending the device so we can discuss next steps.
Devices that cannot be fully accessed may experience limited diagnostics or service delays.
