Founded by the team that started the first overnight Mac repair business in 1994, TechRestore offers consumers, businesses and educational customers an award-winning Apple device, PC and Chromebook repair services, sales and asset management. Our Certified Technicians have repaired and refurbished over half a million products. We work hard to thrill our clients and we're passionate about solving problems quickly.

Summary

We are looking to add a front line Client Success Representative.  The candidate we seek is self-motivated and shares empathy and compassion to ensure our customers receive an experience beyond expectation.  They are technical-minded, personable and understand we are here to serve our customers and have fun!

Essential Job Duties and Responsibilities

• Results driven
• Delivers experiences beyond expectation.
• Adhere to service programs as outlined by TechRestore
• Ensure all customers are assisted in a friendly, prompt, and professional manner
• Conduct troubleshooting and service check-in's in a manner that reflects TechRestore’s mission.
• Answer the phone in a prompt, friendly manner and take care of customer requests as needed
• Manage parts receipt, tracking, and distribution process. This includes staying alert to Loss Prevention issues and using checks and balances based on processes and reports
• Help perform inventory counts as needed
• Perform customer check-ins and check-outs 
• Responds promptly to customer inquiries
• Ability to learn TechRestore’s product line and the ability to communicate our solutions
• Keeps records, processes orders and updates notes with an analytical mindset 
• Ability to discuss technology and provide accessory support and sales
• Maintain all required certifications as outlined for your position
• Ensure that we are meeting our goals and metrics as required including personal sales, production and growth goals
• Encourage a great culture amongst the team and have fun doing it

Related Competencies

• Technical & Professional Knowledge/Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having them imposed
• Continuous Improvement – Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implement solutions, and measure the impact
• Socially inclined.  Position could offer opportunity to create and share media via TechRestore’s established channels 

Qualifications (Education and/or experience)

• High school diploma or GED required; 1 or more years of accredited college study preferred
• At least two years of work experience required

Minimum qualifications, job skills, abilities

• Excellent customer service skills are a must
• Proficient ability to communicate effectively with others including the ability to provide clear, constructive feedback in person, via phone, email, etc.
• Works cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to TechRestore
• Ability to work under demanding time constraints and production goals
• Ability to stand for long periods
• Possess analytical, problem solving and decision-making skills
• Working ability to model consistently TechRestore’s commitment to a respectful, diverse, inclusive, and collaborative work environment
• Committed to TechRestore’s policies and procedures, including attendance, confidentiality, conflict of interest, and ethical responsibilities
• Working ability and willingness to learn new products and grow within the company
• Proficient with computer software e.g; Microsoft Office, Mac OS, Windows OS, etc.
  

Company Description

Founded in 2004 out of a passion for the products we sell and service, TechRestore brings together an unmatched repair and product expertise team to provide sales and support for portable electronic devices such as Apple and PC computers, iPad, iPhone etc. Additionally with our Lenovo Warranty Authorization and Dell Partnership we deliver unparalleled support to our EDU partners.  With over 15-years of experience providing these solutions, we’ve still kept our sense of wonder about how fortunate we are to work with these fantastic products and people each day.

Job Description 

The Store Manager is one of the most important members of our TechRestore family and a driver of our Values. As a leader you have the opportunity to build a spirited and dynamic team of “crazy ones”, create an unparalleled culture of delivering experiences beyond expectation, and lead a team that exceeds company expectations. Our Store Leaders are sticklers for operational excellence, drivers of results, and fearless leaders who know how to have fun and deliver excellence. 

Objectives

• Deliver Financial Results:
• Monthly Gross Profit goals, Monthly Unit goals, Repair Turn Around, Customer Excellence
• Utilize TechRestore reporting to accurately coach and train team to exceed individual and store goal expectations. 
• Deliver operational excellence within the store by completing required shipping, receiving, inventory counts, cash deposits, and embracing a culture around shrink deterrence. 
• Willing to do what it takes to help company growth.  A driver of sales and service when leading the store.
• Embrace the need for constant improvement of ones self and team 

Deliver Experiences Beyond Expectation

• Maintain customer reviews indicative of experiences beyond expectation. 
• Instill a culture where every employee utilizes the Sales Process to provide our customers with the best possible experience. 
• Ensure required certifications are maintained in order to provide our customers with the best service possible. 
• Agile and can work the back of house and lead from the front driving sales and results.
  

Preferred Qualifications

• At least one year of successful leadership required.Instill a culture where every employee utilizes the Sales Process to provide our customers with the best possible experience. 
• At least one year of successful leadership required.
• Avid user of social media and enjoys highlighting a fun work atmosphere
• Attention to detail and a love of accuracy.
  

Minimum Qualifications, Skills, and Abilities

• Attitude is everything.  We are here to have fun and help people! 
• Ability to work under demanding time constraints and production goals
• Distinguished at customer service and can consistently deliver excellence. 
• Committed to “doing the right thing” to include polices, procedure, attendance, and all ethical decisions. 
• Must be able to lift/move boxes and devices weighing in excess of 50 lbs. 
• Ability to communicate effectively utilizing written and spoken English including the ability to provide clear and constructive feedback to team. 
• Must have schedule availability for retail leadership.  Closed Sundays and ALL major holidays.