A few weekends ago, in the East Bay Times here in California, TechRestore received an East Bay Times Reader’s Choice Award for the Best Computer Repair & Service in the San Francisco East Bay. Wow! We have always felt that a referral is the highest compliment we can receive. These past 13+ years have really been an incredible journey. Award or not, we feel blessed by the incredible support of our customers, many of whom have been coming back and referring us for a long time. If there was an award for awesome customers, we would be handing them out left and right!
Not every journey has a final destination, and in the analysis we often find that the journey itself is the point. That being said, there are many forks in the road and we have come to one now.
TechRestore is proud to announce we are moving our repair facilities to Louisville, Kentucky in July. Our last day in Concord, California will be July 7th. This is extremely exciting for us! With Louisville’s central location and being the home of UPS, our move will allow us to better serve our growing national customer base and continue to deliver exceptional service. Now, if you’re not a local customer, you shouldn’t even notice the change (except where you ship your repair and where it comes from).
The TechRestore philosophy of honesty, fairness, integrity and promptness will not change. We will still put our customers first, be up front with repair costs, turn around times and recommendations, and we’ll still be here to answer your call or email in a timely manner.
For our local customers, we’ve got your existing TechRestore warranty covered! (You didn’t think we’d leave you hanging on that, did you? C’mon!) In the unlikely event that your handheld device repair needs a warranty service, please contact us in the usual way and we’ll get you all set up with a trusted local business partner. As always, if you have any questions or concerns, please don’t hesitate to contact us. We’re here to help!
As bittersweet as this award is, coming just as we are moving locations, we think it’s the perfect end to this chapter and the perfect way to start the next leg of the journey. We sincerely hope you will join us and again, we thank you!
There will be a special blog post soon with pictures and more information about the new digs.