TechRestore Terms and Conditions
Product & Service Returns
Our terms and conditions are pretty simple: if you are not happy with a product or service you purchased, you may return it within 14 days after the date that you receive the product for a full refund, less shipping charges. Some products may have specific return terms, such as software being required to be returned unopened, please review the specific return information for each product we sell on itís product detail page. Product returns require an RMA number prior to their return to us and all shipping charges back to TechRestore are the responsibility of the customer. To get an RMA number, please email email@example.com or call 1-866-96-Restore. Customers are required to pay for return shipping on all returns back to TechRestore. Once you have an RMA number, please ship your return to:
Attn: RMA #_________
1001 Shary Circle, Suite 1
Concord, CA 94518
Once we receive your return, it typically takes 10-14 days to process any refunds.
Self-Installed Parts Return & Warranty Policy
Parts purchased for self-install are non-returnable and non-refundable. If you purchase a part that does not fix your problem, you may send your product in to us for a free diagnosis and we will provide you with a repair quote. Use our Self-Ship form to send your item in - please reference your original order number on your package. Self-Install parts include a 30-day warranty against defects. If your part fails within 30 days, simply ship the part back to us at the address above, referencing your original order number. The part will be tested and if found to be defective it will be replaced. If the part tests good, we will return it to you. Customers are required to pay for return shipping back to TechRestore.
Support & Warranty Claims
Most TechRestore products and services include a 30-day warranty to 1-year warranty. If a TechRestore warranty is designated on a product or service, all warranty claims and warranty service must be made directly to TechRestore. TechRestore does not pay for warranty service performed by third party companies. Check the product or service detail page for specific warranty information. Should you require customer service or technical support during the warranty period, please call 1-888-572-7372, or email firstname.lastname@example.org. If a product is being returned during the 14 day return period, or a product needs to be returned for warranty service, please first contact our support department to receive an RMA number. TechRestore is not responsible for return shipping charges. Once you have the RMA number, please ship the product to:
TechRestore Warranty Service
Attn RMA #________________
1001 Shary Circle, Suite 1
Concord, CA 94518
Once we receive your product, we will repair or replace it and return it to you via the same method you chose when placing your original order. Warranty returns typically take 3-5 business days to process before shipping back to you.
Some products may be eligible for an extended warranty at the time of purchase. This warranty must be purchased prior to the product leaving TechRestore. Extended warranties cover malfunctioning hardware. Extended warranties do not cover software problems or accidental damage to products. Batteries are consumable items and as such, are not covered by any extended warranty program. Incoming shipping costs are the responsibility of the purchaser - TechRestore will cover the cost of return ground shipping back to the customer. Should your product fail during the extended warranty period, please contact help-at-techrestore.com or call 925-689-9488 to schedule service.
In the rare event that a product arrives to you DOA (thatís bad), if you contact us within 3 days of receipt of the product, we will arrange for return shipping of the item back to us (thatís good) so we may facilitate a repair or replacement of the item.
Some products that we sell include a manufacturers warranty. These products technical support and warranty service are provided by the manufacturer, not by TechRestore. Please contact the manufacturer listed on the product box or on your invoice for support.
When you place an order or schedule a repair with TechRestore, you acknowledge agreement with these terms and conditions.
All Sales & Service Take Place in California
All sales and service orders take place in California, in the county of Contra Costa. You agree that any dispute with TechRestore arising from a purchase or service performed by a TechRestore employee, contractor or third party hired by TechRestore shall be brought by the customer in the state or federal courts in the state of California, county of Contra Costa. When placing an order or scheduling a service, you agree that the venue for any dispute is as listed above.
Errors and Omissions
While we make every attempt to insure that the information on our website and in our store is correct, we are human (just like you) and sometimes mistakes are made. We reserve the right to modify pricing, descriptions or any other details that may have been posted in error. Yes, this means that the MacBook Pro you found for $0.99 is not going to be shipped to you. :-)
Since virtually all of the products we sell and service spend some time in transit with a courier or shipping company, insurance for these items is paramount in the event of damage or theft. You are responsible for providing insurance on any items you send to TechRestore for service on your own. We will provide insurance on return shipments as well as for boxes that we dispatch for pickup of your item and prepaid labels that we provide to you to send your item in. In the unlikely event that your product gets damaged or goes missing during transit, and it is covered by insurance provided by TechRestore, we will replace your item with a like product (as close as is available). TechRestore is not an insurance company, and since all insurance companies require receipts for payment, we must provide receipts to our insurance company in order to file a claim.
In order for an insurance claim to be filed, you must provide us with a purchase receipt for your product. If no purchase receipt is provided, TechRestore's liability is limited to $100.
Our Repair Turnaround Time
We're famous for our fast turnaround, which typically is just 24-hours once we receive your device. There are some cases that may take us more time, such as intermittent problems that are not easily identified, software corruption that may take additional time to transfer data or special order parts availability. In the case of data recovery, each case is different and requires us to analyze each drive failure individually to quote you a turnaround time-frame. Should your service take longer than the time originally quoted, we will contact you with a status update so you know in advance about any delays.
Our Free Return Shipping Offer
On any approved repair, we'll cover the cost for return ground (3-5 business day) shipping. Of course, you're welcome to choose from a number of different shipping options ranging from the free return shipping all the way to door-to-door overnight pickup and return. Note that in the unlikely event that you decline to have your product repaired once it is received by us, there is a $10 shipping charge for iPod, iPhone and PSP products and a $20 shipping charge for laptops and home gaming systems. Also note that if you select the "Send me a box" option for your repair and you do not send in your repair within 30-days, you will be billed $25 for overnight shipping + $15 for the cost of the box.
If you order a product from us valued at $100 or more, we can only ship it to the billing address on your credit card or a confirmed Paypal address.
The Bottom Line
We want you to be happy with your service or product purchase, really happy. If youíre not, please call us at 1-888-572-7372 or email email@example.com so we can work to resolve any situations that may not be to your satisfaction.