"Wow! You guys are really good." - David Mintz / Cary, North Carolina [read more joy]
Greetings!
My name is Shannon Jean, founder of TechRestore and I can't stand to wait. I'm impatient, in a rush and I couldn't think of being without my laptop for very long. While my personality drives a lot of people crazy, it also brought forth the idea for TechRestore.
The day the Camcorder died.
One day, our Camcorder died. My wife, Renee, reminded me that we had a Disneyland trip coming up soon and that I had better buy a new Camcorder, or get this one fixed. I dug out the phone book and began my search for someplace that could quickly fix the camera. Our choices were pretty limited and I wound up taking it to a local electronics "super store" where something amazing happened.
Shared Unhappiness.
When I got to the service counter, no one was happy. Not the customers, not the employees. I stood in the corner and I waited, I listened and I uncovered an opportunity. The customers were complaining about long delays, high prices and poor support. At the same time, I could see the employees were frustrated, working in an environment that they didn't like, dealing with what seemed like a lose-lose situation with each customer.
37 Days.
I went ahead and dropped my Camcorder off for repair, shook my head in amazement when told it would be 30-days at a minimum for the repair and that no one could give me an estimate of the repair price. The repair wound up taking 37 days to complete, at a price that was not much less than replacing the Camcorder. But the true value of the experience was soon to be found, and it would be priceless.
Where there's a problem, there's an opportunity.
It just so happened that about this time I was looking for a new challenge. After building a company that sold and repaired Macintosh related products during the past 10-years, it was time for something new. I realized I had found it that day at the super electronics store. What if, I thought, we could come up with a way to offer an OVERNIGHT repair process for customers throughout the United States? And what if, at the same time, we could build a company that valued its employees and created an environment where they could have a good time working hard? What would happen if you combined these two concepts?
TechRestore is born.
I took the team of technicians and logistics experts that had been working with me for years and we launched TechRestore in 2004. Within a few months, we knew we were on to something. With our logistics center in Memphis and our repair center in California, we were ideally suited to offering the fastest service on the planet and we were having fun doing it. We now have over 2000 local drop-off locations throughout the country and are thrilling customers on a daily basis. TechRestore has been featured in the Wall Street Journal, the New York Times, Wired magazine and hundreds of other publications. Our repair services have been awarded the MacWorld Expo best of show at the 2009 MacWorld Expo.
6-years later and we've blown our sales expectations off the charts, offering our unique service to customers throughout the country. What started with Mac laptops now encompasses iPhones, iPods, Sony PSPs, PC laptops and our newest addition, TechRestore Canada. We've got some great plans for the future and I would love for you to be a part of it. Join the TechRestore community by signing up for my newsletter or visit my blog.
Thank you for taking the time to learn about our company! Take a look around our website and if you don't find what you're looking for, please call 1-888-572-7372, we'll be glad to help.
Best regards,
Shannon Jean
Founder
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